We are solving complex distributed systems problems while simultaneously hiding it under a simple, intuitive user interface. Come join us in building the future of secure access.

Senior Technical Writer
SAN FRANCISCO, CA (Remote OK) Full Time

About You:

You are an experienced writer who can convey complex technical product information in a clear, concise, and accessible way. You have a flair for taking large amounts of technical details and organizing them into topics that users can easily find and use to solve their security problems. You enjoy working with a highly technical team to develop documentation that helps customers successfully deploy our products and solutions.

You also have:

  • 5+ years of technical writing/editing experience
  • Experience with topic-based writing for a highly technical audience, including Cloud Security and IT Admins
  • Passion for creating high high-quality documentation - deployment guides, onboarding tutorials, use case examples, best practices guides, etc - that enable customer success
  • Ability to collaborate with subject matter experts and key stakeholders (e.g., developers, product managers, customer support teams) to develop and curate customer-facing documentation for multiple products
  • Experience managing product documentation releases in accordance with the software development lifecycle

It's a huge plus if you have:

  • Experience with network security products and REST API frameworks
  • Knowledge of cloud infrastructures and IAM technologies so you can empathize with the challenges our customers face
  • Experience writing content for blogs
  • Working knowledge of source control (especially Git) and HTML/Markdown authoring systems (such as Jekyll)

About the Role:

As a Senior Technical Writer at Banyan Security, you will help our customers improve the security posture of their mission mission-critical corporate applications and infrastructure. You’ll play a key role in documenting how customers can use our Zero Trust technology to access their corporate resources, detect security risks, and help incident response teams investigate and respond to threats.

Your key responsibilities will include:

  • Produce technical content including admin guides, API docs, technical specifications, etc
  • Enhance existing and new documentation while adhering to best practices for graphics, format, style, and workflow
  • Collaborate with Engineering and Product teams to obtain an in-depth understanding of our platforms, product features, and end-user requirements
  • Perform hands-on product testing and provide feedback on the user experience
  • Clarify complexity to create something beautiful, consumable, and indispensable Define Banyan’s “customer voice” - vocabulary, tone, style, etc - for both product documentation and technical marketing communications end-user


In addition to the fun culture and exhilarating work environment, you will have several other perks including:

  • Early-stage stock options
  • Medical, dental, vision, 401K
  • Unlimited PTO
  • Mandatory company shut down between Christmas and New Years
  • Mutual respect and inclusive culture with an emphasis on learning/teaching
  • Weekly catered lunch, snacks, fruits, drinks, and monthly happy hour events
  • Brand new state of the art office near South Park, San Francisco, centrally located near BART, Caltrain, Muni, the ferry, and a bike-share station

Note to Recruiters and Placement Agencies:

Banyan Security does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or any Banyan employee. Banyan will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated end-user with unsolicited resumes. Unsolicited resumes received will be considered the property of Banyan Security.