It’s been almost 3 years since the world changed and everyone learned what a pandemic is. Students were told to stay home, and school district IT teams were trying to figure out how to get everyone together so that learning continued. With kids at home, working parents now had to be home. While some organizations […]

What’s vendor lock-in? Vendor lock-in refers to your inability to easily switch from one vendor’s service or products to another’s. A quick reality check I’ve spent 25+ years as a practitioner and during that time I was responsible for delivering services to over 150,000 users across several companies and industries. Around a year ago I […]

We’ve made some enhancements to our self-service offering and we’re convinced that intent-based onboarding will be a leading conduit to the successful first time user experience. This post is to share more about what we did, why, and some lessons learned along the way! Great onboarding flows orient around outcomes A key goal at Banyan […]

Each year, parents assemble a backpack chock full of all the stuff kids need to return to school and be successful. Required books, pens, pencils, pencil box, ruled notebooks, lunchbox (with lunch! ;-)), extra jacket/hoodie, hat, etc. Obviously the content varies depending on their age, but the process is pretty consistent. Now, as I think […]